Process Monitoring Checklist

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Monitor Process Performance:

• Identify process elements to be monitored (resources, activities, steps, outputs, stages, etc);
• Identify parameters to characterize performance of these elements (speed, quality, costs, etc);
• Identify metrics, specifications, indicators and standards to appraise success on these elements;
• Design controls, methods and technologies used for monitoring the process parameters;
• Implement necessary controls, devices and procedures to gather information on performance;

Monitor Process Risks:

• Identify risks which accompany each of the process elements you are going to monitor;
• Identify methods to detect, anticipate and mitigate occurrence of the process threats;
• Identify methods to monitor whether risk responses and mitigations are effective;
• Design controls, methods and technologies used for monitoring of the process risks;
• Implement necessary controls, devices and procedures to gather information on risks;

Monitor Process Participants:

• Identify typical process participants and their roles (performers, suppliers, managers, etc);
• Identify the level and quality of performance suitable to each of the process participants (skills, trainings, certifications, adherence to procedures, etc);
• Design workflow to test, measure and qualify the suitability level (compliance to requirements) of process participants;
• Design controls and methods to monitor and leverage performance of process participants;
• Implement necessary controls, devices, and procedures to gather information on performance of process participants;

Monitor Process Organization:

• Identify methods to monitor efficiency of technology (equipment and tools) used on the process;
• Identify methods to monitor effectiveness of the process design (detecting errorprone or riskful elements, seeking for innovations and optimization, etc);
• Identify methods to monitor effectiveness of relations between the process participants;
• Design controls and methods to monitor how effectively the process information is collected, systematized and analysed, including appropriateness of feedback provided to sites;
• Implement necessary controls, devices and procedures to gather information on performance of process organization;

Monitor Process Impact:

• Identify methods to monitor and appraise contribution made by the process into overall business success (how strongly the process impacts the company’s ability to perform in business);
• Identify methods to monitor and appraise level of process involvement (integration) into...

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