Project Escalation Checklist

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Project Escalation Checklist:

• Identify and describe situations that can be applied to your project to reason issue escalation:
  Here are some examples of situations where escalation can be necessary:
  
  • Resource conflicts that are out of PM’s control;
  • Scope variance, disagreements and creep;
  • A need to consider a trade-off between scope, quality, time, and money;
  • Problems with deliverables that cannot be rectified by powers of the team;
  • Sabotage committed by competitors or any other kind of serious problems;
  • A conflict or problems in the team which needs a competent facilitation;
• Record each situation as a potential risk threatening the project in the Project Risk Log;
• Set appropriate priority to each kind of situation to reason its terms of urgency;

Make sure every problem will be qualified, raised and responded within sufficient timeframe.

• Design specific criteria to qualify a problem as worth of escalating to the higher management;

It is very important to design workable criteria to screen out any “false alarms”.

• Ascertain that the project managers has sufficient skills and tools to identify a problem early;

Early identification of a growing issue can help to stop its exacerbation by preventive actions.

• Provide the project manager and his assistants with guidelines to formulate a problem; 

The clearer the project executives can state a problem, the faster it can be taken into task.

• Design Escalation Process that can be used by the project team to raise problems for resolution;

The purpose of process is to enable the team members to address issues without encumbrance.

• Make sure Escalation Process can work in a “regular” mode, but not only urgently;

Sometimes problem escalation practice includes monitoring of how the indicated issues behave, but not only necessarily taking immediate responsive actions.

• Introduce Escalation Process to the team members;

View some real examples to enliven formality of documented procedures.

• Ensure that the team members understand how and when this Escalation Process is to be used;

They should feel confidently with the process and be ready to escalate issues promptly.

• Set reasonable expectations on issue escalation with your team;

Deliberate what kinds of problems should be addressed by team members directly to the project manager, and which troubles the PM will send to the project owner for a timely resolution.

• Encourage team members to initiate project issue escalation process freely;

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