Software evaluation template

1. Tutorial guide and learning materials

• Tutorial guide information is accurate, complete and up-to-date
• Images, video, demo, links and examples are demonstrated in the guide in compliance with the tutorial context
• Tutorial guide information relates to the learning purposes
• Users can get installation guide through web site or in software installation file
• Tutorial content is readable and learnable
• Software offers help at any stage
• Target users can read tutorial guide on their languages
• Learning materials and tutorial information are delivered together with software product

2. Graphic and multimedia

• Graphic is well designed to optimize learning and working with software
• Text and background are compatible with each other and easy to read
• Colors and fonts are compatible with software design and not irritating
• Animation sustains users in work with software
• Multimedia helps users to work with software

3. Layout and interface navigation

• Interface is intuitive; users can quickly find what they need
• Users can easily navigate through the information to find necessary options
• Layout is logical and consistent; there is no incompatibility in navigation
• Navigation menu has ALT tags for rollover to allow users working through keyboard

4. Technical aspects

• Product is tested on compatibility with declared operating systems
• Product is tested on minimal hardware requirements
• Users are able to access web site any time to download latest software version
• Software installation process is as simple as possible
• All help links for installation directions work properly

5. Support and feedback

• Software provides several ways to reach technical support: e-mail, mail, web site, online chat and phone number
• Software provides users with extra resources such as related web sites, online services, etc.
• Users can send their technical support requests through feedback
• Users can find out current product version and check for new updates
• Users can access frequently asked questions (FAQ) on web site

6. Software trial and purchase

• Web site of developer informs users about software type: shareware, freeware, etc.
• Users can get downloadable or online version of software trial from web site
• Software clearly notifies users of trial period and necessity to purchase product
• Users can purchase product any time through various methods of payment: credit card, wire transfer, etc.
• Before making decision to purchase product, users ...

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